Returns and Refunds
Draft for review — business facts and legal terms below are placeholders until Asian Cosmetics provides approved copy.
Draft status
This returns and refunds outline is a draft. It is not an approved customer contract.
Eligibility (pending)
Return window (days), unused/unopened requirements, hygiene exclusions for cosmetics, and sale-item rules must be defined.
Process (pending)
How customers request a return, RMA steps, return shipping responsibility, and inspection timelines are not set.
Refunds (pending)
Refund method, timeline, and whether shipping fees are refundable require finance and support approval.
Decisions needed
Return window, exclusions, who pays return shipping, refund SLA, and exchange policy.